---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Reorder promoted AI assets

# Reorder promoted conversational subflows, actions, and topics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Rearrange AI assets like conversational subflows, conversational actions, and Virtual Agent topics to the desired order after promoting them for recommendation by Virtual Agent.

## Before you begin

Role required: virtual_agent_admin or admin

Promote the AI assets that you want to reorder in Assistant Designer. For more information about promoting assets, see [Promote or demote LLM conversational subflows, actions, and topics in Assistant Designer](https://www.servicenow.com/docs/a_RIbZc7g5qGqhvUsUBJ6w "You can promote assets, including conversational subflows, conversational actions, and topics, after associating them with an assistant.")

## About this task

By default, promoted AI assets are presented in alphabetical order in the assistant. You can rearrange promoted assets in any desired order by editing their records from the Promoted Skills \[sys_cs_context_profile_promoted_skill\] table. When conditions are applied to a promoted asset, and when the asset meets the condition, then it is displayed first by the assistant, irrespective of its set order.

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_context_profile_promoted_skill.list</kbd> in the filter.
2. For the Virtual Agent topic, conversational subflow, or conversational action that you want to reorder, select the Order value.  
3. In the Order field, enter the new order and select Update.  
   In the assistant, the promoted skills will appear in the set order.

4. To add a condition, in the Condition builder, enter the required parameters and select Update.  
   In the assistant, the conditionally promoted skill will appear before the other assets.

{#sort-promoted-va-topics__steps_oxx_qb3_scc}

## Result

The list of promoted assets is presented in a Virtual Agent conversation based on the Order value of each asset and the conditions applied.

## What to do next

Repeat the previous steps to adjust any other promoted assets to sort them in a preferred order.