---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Specify a fallback language

# Specify a fallback language for locale-specific languages and LLM prediction {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provide language locale support by specifying a fallback language for Virtual Agent to use for topics, keywords, and LLM prediction. For example, the ServiceNow® platform doesn't support Mexican Spanish (mx-es), but you can designate Spanish (es) as the fallback language for a better user experience.

## Before you begin

Role required: virtual_agent_admin or admin

When ServiceNow Otto for Virtual Agent is on and you work with LLM-enabled conversations, you can establish a fallback language in the Languages \[sys_language\] table.

## Procedure

1. Navigate to the Languages table (sys_language.list).
2. Select the language to open the record.
3. In the Fallback field, select the Search icon (![Search icon.]()) and select an available language.  
4. Select Update.