---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Test a chat assistant

# Test a chat assistant {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test your chat assistant.

## Before you begin

See [Review chat assistant settings](https://www.servicenow.com/docs/S8M~MBPelaiGM7mTuDknWA "Review your chat assistant settings.").

Role required: virtual_agent_admin or admin

## About this task

It's important to test your assistant to simulate an end-to-end conversation before moving your experience into a production environment. Validate the user interface experience, agentic workflow results, and fallback
options.

## Procedure

Navigate to AllAssistant DesignerAssistants tab and select Test for the assistant you wish to test.  
If selected portals only have the standard chat experience or only the enhanced chat experience enabled, the drop-down list doesn't appear. If both experience types are enabled, the drop-down list shows both of them.  
Figure 1. Test a chat assistant from the Home page ![Option to select a chat experience when testing an assistant.]()

The Test options reflect the assistant's configured display experiences. When multiple chat experience types are configured, a drop‑down list appears with all
available testing options. If only one chat experience type is configured, the drop‑down list is not shown.

Testing a chat assistant can also be accessed when editing an assistant.  
Figure 2. Test a chat assistant when editing an assistant  
Note:  
If a display experience hasn't been configured, the test panel launches the enhanced chat experience.

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