---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Test and improve

# Testing assistants {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simulate and test assistant conversations from Asset library.
You can test assistants directly from the Asset library.

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Select the Asset library tab.
3. Select the LLM option.
4. From the Assistant list, select the assistant that you want to test. The assets available to the selected assistant is shown under All assets.
5. Select Test assistant.  
   Note:  
   You can test both active and inactive assistants.

{#testing-enhanced-chat-conversations__ol_ylh_4vp_v3c}

Depending on the chat experience set up for the assistant, you can test using [Standard chat](https://www.servicenow.com/docs/E7vwT5HSLPv37_r_X8fK5Q "ServiceNow Otto for Virtual Agent standard chat is a conversational support experience within a static chat window.") experience or [Enhanced chat](https://www.servicenow.com/docs/up4TbuTN7b93Wx1r1LCABQ "ServiceNow Otto for Virtual Agent enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Turning on enhanced chat's full-page experience further combines chat and search capabilities by redirecting you into a full-page chat after entering a query into a portal's search bar.") experience. For more information about setting up the chat experience for an assistant, see [Manage an assistant chat experience](https://www.servicenow.com/docs/xdf9WdyeSmtL9yctF~IPYg "Manage the chat experience of your assistant.").  
Note:  
The ServiceNow Otto Panel - Platform (default) assistant can also use the [Premium chat](https://www.servicenow.com/docs/2fWoERbJgwwmgEMgSkBMbQ "ServiceNow Otto for Virtual Agent premium chat is a contextual chat experience that appears throughout the platform, adapting its behavior and interface based on where users are and what they're doing.") experience. The premium experience is configured by default. Note:  
Enhanced chat experience is the default for Assistant Designer test panels. To change the default experience to standard chat, set the value of the system property sn_nowassist_va.standard_chat_enabled to true.  
For all the ServiceNow Otto assistants and the ServiceNow Otto Panel - Platform Assistant, when testing the assistant:

* If the assistant has the Standard Chat experience configured for any display location, you can choose between Standard Chat and Enhanced Chat.
* If the assistant only has the Enhanced Chat experience configured across all display locations, when you select Test Assistant, you're directed to test the Enhanced Chat experience.
{#testing-enhanced-chat-conversations__ul_kcm_myv_mhc}

For the ServiceNow Otto Panel - Developer Assistant, when testing the assistant by selecting Test Assistant, you're directed to test the Standard Chat experience.
* **[Testing LLM topics](https://www.servicenow.com/docs/h0nXOc1JW~JAr2xAR_3OSA)**   
  Preview, test, and debug topics that use large language models (LLMs) in the Assistant Designer Asset library chat window.
* **[Debug a Virtual Agent topic](https://www.servicenow.com/docs/ejDQOW9RGaJDQ9nLCfX9Lg)**   
  Investigate and resolve unexpected behavior in your custom Virtual Agent topics, topic blocks, and controls.
* **[Testing assistant conversations](https://www.servicenow.com/docs/gE9qJJ_3Lo0fJ3LZSa88mw)**   
  The Testing tab in Assistant Designer helps you assess the quality and performance of your conversational assistant. You can test conversations manually or run automated evaluations on generated scenarios to measure the assistant's success in addressing the user request and usage of available assets.

**Related reference**   

* [Test details](https://www.servicenow.com/docs/2g52C~S4I8PMB2uSBPIJ3w "The chat test window displays adjoining tabs that provide details about your topic as you test it.")

*[\>]: and then