---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Components installed with Virtual Agent

# Components installed with Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read  
Several types of components are installed with activation of the Virtual Agent plugin, including tables, user roles, and scheduled jobs.

## Plugins installed {#va-components__section_ccc_gpm_3fc}

The following table lists the plugins that are installed when you activate Virtual Agent.  
{#va-components__table_hyz_kkt_w2b__entry__2}

| Plugin | Description |
|-|-|
| Integration - Multiple Provider Single Sign-On Installer \[com.snc.integration.sso.multi.installer\] | Enables authentication for multiple identity providers (IDPs) using SAML or OpenID connect(OIDC). |
| Localization Framework Installer \[com.glide.localization_framework.installer\] | Provides the framework for localization of Virtual Agent conversations. |
| Virtual Agent integration with actionable notifications com.glide.cs.actionable.notification | Enables ServiceNow actionable notifications on Virtual Agent channels. |
[Table 1. Plugins automatically installed with Glide Virtual Agent]

{#va-components__table_hyz_kkt_w2b}

## Roles installed {#va-components__section_a5m_4mn_syb}

Virtual Agent adds several roles for users operating as Virtual Agent administrators. The parent administrator role, Virtual Agent administrator \[virtual_agent_admin\], contains all the sub-roles available.  
Note:  
Simplify user administration by creating groups that contain all the roles necessary for specific personas rather than to individual users. You can then assign individual users to those groups. When users transition to new
roles, you can then re-assign their group memberships, and avoid scenarios where users retain unexpected roles.

For details on the administration of users, groups, and roles, see [User Administration](https://www.servicenow.com/docs/access?context=c_UserAdministration&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).  
* If the Virtual Agent admin is granted access to AI Search-related tables, the search application administrator role \[search_application_admin\] is included.
* If the Virtual Agent admin is granted access to Entity View Action Mapper tables, the EVAM admin role \[evam_admin\] is included.
* For multilanguage support, the localization_requestor role is included by default. For more information, see [Localization Framework roles](https://www.servicenow.com/docs/access?context=roles-localization-framework&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
* Automated Customer Experiences (ACE) user \[sn_ace.ace_user\] role can access and read ACE records.
* Workflow Studio \[action_designer\] role launches the Workflow Studio app, to automate tasks with sequences of related steps.
* Activity subscriptions administrator \[actsub_admin\] role creates subscribable objects and subscribes to activities on those objects.
* External application installation administrator \[external_app_install_admin\] role installs external apps such as Slack and Microsoft Teams.

  Any user assigned this role can alter or delete topics created in Assistant Designer, including topics that other topics refer to or have as dependencies.
* The flow designer \[flow_designer\] role launches the Workflow Studio app, to create multi-step workflows.
* Image administrator \[image_admin\] role manages image files on the Images \[db_image\] table.
* Search application administrator \[search_application_admin\] role inserts data into, updates, and deletes search-UX related configuration tables including: \[sys_search_context_config\], \[sys_search_source\], \[m2m_search_context_config_search_source\], \[sys_search_facet\], and \[sys_search_filter\]. The AI Search administrator \[ais_admin\] role is included in this role to perform AI Search configuration.
* Self-service manager \[sn_ssa_core.self_service_manager\] role performs CRUD operations on Pattern and Activity configuration and the Deflection data tables.
* Virtual Agent branding \[va_branding\] role, fetches branding settings via scripted rest API.
{#va-components__ul_q51_3bd_b4b}  
Note:  
Avoid granting an admin role when more specialized roles are available.

## Users installed {#va-components__section_w51_j11_plb}

The Glide Conversation Server plugin (com.glide.cs) automatically installs a virtual agent user (virtual.agent) in the User \[sys_user\] table. Ongoing [Virtual Agent interactions](https://www.servicenow.com/docs/9dZz4l4vp6AYKZ91bbsTdQ "Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions [interaction] table. The record includes all topic elements used in the conversation, as well as live agent transfers.") are assigned to this virtual agent user. If you're using Advanced Work Assignment (AWA), interactions assigned to the virtual agent user aren't routed by AWA. The virtual agent user is also used in the default web chat branding settings to associate a virtual agent user
profile with a bot avatar.

## Tables installed {#va-components__section_r1d_m4n_b2b}

{#va-components__table_nrw_wtr_k2b__entry__2}

| Table | Description |
|-|-|
| Adapter Configurations \[sys_cs_adapter_configuration\] | Stores records for default keywords, labels, and message values for third-party messaging integrations. |
| Adapter Configuration Page \[sys_cs_adapter_configuration_page\] | Stores the configuration for third-party messaging integrations. This table is the root table for: * Configurations - Slack Integration \[sys_cs_adapter_configuration_page_slack\] * Configurations - Teams Integration \[sys_cs_adapter_configuration_page_teams\] * Configurations - Workplace Integration \[sys_cs_adapter_configuration_page_workplace\] * Configurations - Facebook Messenger Integration \[sys_cs_adapter_configuration_page_messenger\] {#va-components__ul_bbr_dgc_cgb} |
| Adapter Message \[sys_cs_adapter_message\] | Stores adapter messages. |
| Brandings \[sys_cs_branding_setup\] | Stores different branding configurations for the web-based chat client used in an instance. |
| Client Adapter \[sys_cs_client_adapter\] | Stores each adapter state. |
| Consumer Channel \[sys_cs_consumer_channel\] | Stores consumer channel information. |
| Consumer Device Context \[sys_cs_consumer_device_context\] | Stores consumer device context information. |
| Context Topics \[sys_cs_context_topic\] | Stores different configurations for determining the appropriate conversation topic displayed to end users based on their pre-chat survey answers. |
| Conversation \[sys_cs_conversation\] | Stores a record for each conversation on the instance. Each record includes the Conversation Task \[sys_cs_conversation_task\] and Conversation Message \[sys_cs_message\] related lists, which show all the topics run and associated messages presented in the conversation. |
| Conversation Consumer \[sys_cs_consumer\] | Stores a record representing the user in a conversation, and references the associated sys_user record for that user. |
| Conversation Server Field Script Validators \[sys_cs_field_script_validator\] | Stores text format validation rules and default error messages. Read-only. |
| Custom Controls \[sys_cs_custom_control\] | Identifies custom controls. |
| Custom Control Definitions \[sys_cs_custom_control_definition\] | Binds a client type (for example, web or mobile) to a custom control. |
| Conversation Media \[sys_cs_media\] | Media attached to conversations are stored in sys_attachment, and associated to this table. |
| Conversation Message \[sys_cs_message\] | Stores a record for each message in a conversation. Shows the messages displayed for each topic in the conversation flow. |
| Conversation Server Connect Hand-off \[sys_cs_connect_handoff\] | Stores mapping of Virtual Agent conversations and Workspace conversations. |
| Conversation Session \[sys_cs_session\] | Stores a record for each conversation. |
| Conversation Task \[sys_cs_conversation_task\] | Stores a record for each conversation task. Each record shows the conversation flow, which can include multiple topics that are run during the conversation. |
| Conversation Task FDIH Invocations \[sys_cs_fdih_invocation\] | Tracks the state of a call to a Workflow Studio action or subflow in a conversation. |
| Conversation Vendor \[sys_cs_vendor\] | Stores vendor information. |
| CS Consumer Account \[sys_cs_consumer_account\] | Stores third-party user information. |
| Custom Greetings and Setup \[sys_cs_context_profile\] | Stores a profile record for context-driven chat experiences. Contains customizations in the following child tables: * Setup topics \[sys_cs_context_profile_topic\] - Stores the setup topics used for each setup topic type. * Promoted topics \[sys_cs_context_profile_promotion\] - Stores the topics that are highlighted in the Virtual Agent client. * Search Profiles \[sys_cs_context_profile_search\] - Stores the AI search profile for the associated chat experience. {#va-components__ul_nsm_v52_24b} |
| Custom Controls \[sys_cs_custom_control\] | Stores the custom input and response controls. |
| Custom Control Definitions \[sys_cs_custom_control_definition\] | Binds a client type (for example web chat client) to a custom control. Stores the channel, domain, and user interface component defined for a custom control. |
| Live Agent Setup \[sys_cs_live_agent_setup\] | Stores the Live Agent setup with queue information. |
| Live Agent Support Queue Cache \[sys_cs_support_queue_cache\] | The database cache used for support queue wait times. |
| Published Topic \[sys_cb_design_topic\] | Stores design topic definitions and references the runtime topic. |
| Session Binding \[sys_cs_session_binding\] | Stores session binding and AMB channel information. |
| Configurations - Slack Integration \[sys_cs_adapter_configuration_page_slack\] | Extends the sys_cs_adapter_configuration_page table. Stores the configuration for the Slack messaging application. |
| Teams Adapter Configuration Page \[sys_cs_adapter_configuration_page_teams\] | Extends the sys_cs_adapter_configuration_page table. Stores the adapter configuration for the Microsoft Teams messaging application. |
| Vendor Client Adapter Configuration \[sys_cs_vendor_client_adapter_configuration\] | Stores the adapter configuration for third-party messaging applications. |
| Topic \[sys_cb_topic\] | Stores a record for each topic (design-time definition). |
| Topic \[sys_cs_topic\] | Stores an instance of a topic from sys_cb_topic at run time. Records on this table are cleaned every 12 hours. |
| Topic Category \[sys_cb_topic_category\] | Stores all the categories that identify the different types of topics, such as setup topics and small talk topics. Also includes custom categories defined by admins. |
| Topic Library Usages \[sys_cs_topic_library_usage\] | Stores references to published topic blocks. |
| Vendor Context Configuration \[sys_cs_vendor_context_configuration\] | Stores vendor-specific device context information. |
| Virtual Agent Context \[sys_cs_virtual_agent_context\] | Stores Virtual Agent context variables. |
[ ]

{#va-components__table_nrw_wtr_k2b}

## Properties installed {#va-components__section_rkw_f3v_22b}

{#va-components__table_zqk_33v_22b__entry__2}

| Property | Description |
|-|-|
| com.glide.cs.branding.msg_delay | Minimum delay between bot messages |
| com.glide.cs.branding.type_presence_delay | Minimum delay before displaying typing animation |
| com.glide.cs.conversation_faulted_reason | Message that displays the following default message when a conversation has faulted: It seems that you have left the conversation. |
| com.glide.cs.general.error_message | Generic error message |
| com.glide.cs.general.live_agent_handoff_error_message | Error message when no live agent has been set up |
| com.glide.cs.general.live_agent_handoff_message | Message to display when handing over to a live agent |
| com.glide.cs.general.support_email | General support email |
| com.glide.cs.general.support_hours | General support hours |
| com.glide.cs.general.support_phone | General support phone |
| com.glide.cs.global_configuration | The sys_id of the default configuration page (sys_cs_configuration_page) |
| com.glide.cs.javascript.reserved_words | Reserved words in JavaScript that should not be used as vaInputs names or vaVars names |
| com.glide.cs.live_agent_queue | The chat queue that users transfer to when a conversation transitions from a virtual agent to a live agent. This default queue is used unless the topic specifies a specific queue to use. |
| com.glide.cs.suggest.minimum_characters | The minimum number of characters the user must enter in a keyword search before partial matching, phonetic matching, and spellcheck begin to function. |
| com.glide.cs.suggest.enable_partial_search | Enables partial matching searches on topic searches when set to true. |
| com.glide.cs.suggest.enable_phonetic_search | Enables phonetic searching on topic searches when set to true. |
| com.glide.cs.suggest.enable_spell_check | Enables alternate search spellings on topic searches when set to true. |
[ ]

{#va-components__table_zqk_33v_22b}