---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate VA with Teams

# Integrate Virtual Agent with Microsoft Teams {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable ServiceNow
Virtual Agent to integrate with the Microsoft Teams application.

## Before you begin

Role required: virtual_agent_admin or admin.
* **[Integrating ServiceNow Otto for Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/69fxeYivlLsqLDYtfp8KRA)**   
  ServiceNow Otto for Virtual Agent uses large language models (LLMs) and generative AI to improve deflection rates and reduce the amount of work that Natural Language Understanding (NLU) topic discovery once required.
* **[Integrate ServiceNow Virtual Agent with Microsoft Teams](https://www.servicenow.com/docs/UvVCn79pWrTQY9jfTx3MLw)**   
  Add the Now Virtual Agent bot to your ServiceNow instance to integrate with Microsoft Teams.
* **[Override Microsoft Teams integration](https://www.servicenow.com/docs/0~JMtAoaIb_6m6MqLuwCRQ)**   
  Override Virtual Agent integration with Microsoft Teams.
* **[Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://www.servicenow.com/docs/f0mbneteazs_TIGE3Xkghg)**   
  Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
* **[Specialized Virtual Agent integrations for Microsoft Teams](https://www.servicenow.com/docs/XVvNdhnFogD8p~~BpeG18g)**   
  The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.