---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational IVR with Amazon Connect

# Conversational IVR with Amazon Connect {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Conversational IVR with Amazon Connect to enable Conversational Interactive Voice Response (IVR) on your instance. Users will be able to conduct conversations with a bot via the phone channel, powered by ServiceNow
Virtual Agent.

## Get started with Conversational IVR with Amazon Connect {#va-ivr-voice__section_ob4_trr_hfc}

Conversational IVR with Amazon Connect is available with the installation of Conversational IVR with Amazon Connect (com.sn.va.amz.connect) plugin.

Select a tile to get started.  

|-|-|-|
| [ExploreLearn more about Conversational IVR with Amazon Connect.](https://www.servicenow.com/docs/pE1dng~DO1_rVsKj9~BEpw "Use this application to build an integration with Amazon Connect. This allows your users to initiate an IVR (Interactive Voice Response) conversation with Virtual Agent. This integration also allows the user to connect with an agent using Advanced Work Assignment (AWA) over SoftPhone.") | [InstallInstall Conversational IVR with Amazon Connect.](https://www.servicenow.com/docs/CnIKMvVdWJhL0GHoNfd30A "Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.") | [Configure Configure your Conversational IVR with Amazon Connect implementation.](https://www.servicenow.com/docs/PSlpP1tnO9wx8aVzJmzx2g "Install and configure the Conversational Integration with Amazon Connect application to enable users to have a conversational voice response with Virtual Agent.") |
[ ]

{#va-ivr-voice__table_ev3_ndm_v4b}

## Request apps on the Store {#va-ivr-voice__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#va-ivr-voice__inline-send-to-store}
* **[Exploring Conversational IVR with Amazon Connect](https://www.servicenow.com/docs/pE1dng~DO1_rVsKj9~BEpw)**   
  Use this application to build an integration with Amazon Connect. This allows your users to initiate an IVR (Interactive Voice Response) conversation with Virtual Agent. This integration also allows the user to connect with an agent using Advanced Work Assignment (AWA) over SoftPhone.
* **[Install Conversational IVR with Amazon Connect](https://www.servicenow.com/docs/CnIKMvVdWJhL0GHoNfd30A)**   
  Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.
* **[Configuring Conversational IVR with Amazon Connect](https://www.servicenow.com/docs/PSlpP1tnO9wx8aVzJmzx2g)**   
  Install and configure the Conversational Integration with Amazon Connect application to enable users to have a conversational voice response with Virtual Agent.