---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Pause utility

# Pause utility {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Pause utility to create a temporary halt in your Virtual Agent conversations.

## Pause utility properties {#va-pause__section_xwb_mgn_pdb}

Specify the flow action properties for the node that you want to create.  
{#va-pause__action-utility-properties-sheet-table__entry__2}

| Property | Description |
|-|-|
| Node name | Name of the Pause node. |
| Input mapping ||
| Seconds | Duration of pause. Note: Any duration value greater than the maximum defined in the system reverts to the maximum, or 60 seconds if not defined. |
| Advanced ||
| Hide this node ||
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
[ ]

{#va-pause__action-utility-properties-sheet-table}

## Example Pause utility {#va-pause__section_mzc_yzl_vdb}