---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Static Choice user input control

# Static Choice user input control {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Static Choice user input control

The Static Choice user input control in ServiceNow Virtual Agent topics enables you to present users with a predefined list of choices where only one selection is allowed.
It supports intuitive user interfaces with features such as pagination, search, and header cards to enhance user experience across web and mobile channels.
Show full answer Show less  

## Key Features

* **Choice List Display:** Shows up to 10 items per page with a search icon to filter results. Scroll bars appear when more than 10 items exist, and a search bar appears when there are more than 16 choices.
* **Header Cards:** An optional header card can be added above the choice list to display images or YouTube videos with descriptive text, supported on web and mobile channels.
* **Item Display Control:** Default display is up to 5 items without search; users can expand to see more. The number of displayed items under a header card can be adjusted via the `com.glide.cs.webheaderpickerpagelimit` system property.
* **Choice Properties:** Each choice includes a display name (with character limits for Slack and Workplace) and a stored value variable.
* **Advanced Configuration:** Options to enforce custom user prompts, validate user input with scripts, provide additional instructions to the large language model (LLM), and control conditional visibility or skippability of the node.
* **Automatic Slot-Filling:** Allows the node's value to be set automatically by other nodes or during topic discovery, which changes how the detail description can be configured.

## Channel Support and Constraints

| Channel | Support | Constraints |
|-|-|-|
| Microsoft Teams | Supported | None |
| Slack | Not supported | No header cards; lists with ≤3 choices display as buttons. |
| SMS Twilio | Supported | No header cards supported. |
| WhatsApp | Not supported | No header cards; prompt/body text max 1,024 characters; list buttons max 24 characters per label; pagination for \>10 buttons. |
| Google Chat | Supported | None |

## Practical Application for ServiceNow Customers

Using the Static Choice control, you can efficiently guide users through decision points in Virtual Agent conversations with clear, manageable choice lists enhanced by optional multimedia header cards. The control's configurability supports tailored user prompts, input validation, and dynamic behavior based on conditions or user input. Understanding channel-specific limitations ensures the best possible experience across platforms.  
Use the Static Choice user input control in a Virtual Agent topic to list predefined choices available to the user. You can select only one item from a choice list.

## Choice display {#va-static-choicelist__section_uw1_hcz_zpb}

The choice list contains up to 10 items per page.
The choice list prompt contains a search icon ![Search icon.]() that users can select to filter the results. When more than 10 items exist in an LLM chat conversation, a scroll bar appears. When more than 16 items exist in an LLM chat conversation, a search bar appears.  
The Static Choice control provides the option to add a header card that displays above the choice list. Header cards are supported in web and mobile channels.

* The header card can contain a large or small image or a YouTube video card, along with descriptive text. The choice list contains up to five items by default, but the search feature is suppressed. If there are more than
  five items, users can choose to show the additional items.

* To control the number of items displayed below a header card, add the com.glide.cs.web_header_picker_page_limit system property. Use the Value to specify the number of items
  displayed in the choice list. For details about creating a system property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

{#va-static-choicelist__ul_ygv_gxx_zpb}

## Static Choice user input control properties {#va-static-choicelist__section_l5f_q1q_11c}

{#va-static-choicelist__table_zjt_pz3_h1c__entry__2}

| Property | Description |
|-|-|
| Name | Name that identifies this node in the topic flow. |
| Variable name | Name of the variable that stores the user response to this prompt. The variable name is automatically created from the Node name property. |
| Allow automatic slot-filling | Toggle to allow this node's value to be automatically set by other nodes, as well as during topic discovery. When this toggle is activated, the Detail description field changes from dynamic Data Pill Picker and script options to a static text field. |
| Detail description | Description of the information that you need from users. If the Allow automatic slot filling toggle is deactivated, you can create a dynamic detail description by selecting the Data Pill Picker icon ![]() to define conditions, or select the Open Editor icon ![]() to enter a script. If the Allow automatic slot filling toggle is activated, you can only enter a static description. |
| Choices ||
| Display name | For each choice, the text that appears to the user for that choice. Use short phrases in your choice lists. * Slack has a limit of 30 characters for choice list labels. * Workplace has a limit of 20 characters for choice list labels. {#va-static-choicelist__ul_e5l_1zw_bqb} |
| Value | For each choice, the string that is stored in the variable when the corresponding choice is selected.{#va-static-choicelist__value} |
| Advanced ||
| Header Card | Toggle to open a field to add cards which may include images or YouTube videos. For more information, see [Insert a header card in a Static Choice or Dynamic Choice control](https://www.servicenow.com/docs/xPxzSQbOl5LzhXKRTUzKag "When you create a Virtual Agent topic, you can include images and YouTube videos on Static Choice and Dynamic Choice user input controls.") |
| Enforce user prompt | Toggle to open a field for a custom message shown to the user instead of the message generated by the large language model (LLM). You can create custom messages in plain language, input a script, or define conditions with the data pill picker. |
| Validation | Add a script to validate the user input. For example, check if the user entered a valid email address. |
| Additional instructions for LLM | Further instructions to the LLM, such as adding data formats, restrictions, or default values for user responses. You can create additional instructions in plain language, input a script, or define conditions with the data pill picker. |
| Hide or skip this node ||
| Conditionally use this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
| Allow user to skip this node if | No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. The condition must evaluate to true. You can set this field using either the condition builder or a script. If users enter a value such as <kbd class="ph userinput">skip this step</kbd> when the conditions do not allow skipping, they receive a message saying the node cannot be skipped and are re-prompted to provide an answer. |
[ ]

{#va-static-choicelist__table_zjt_pz3_h1c}

## Example Static Choice user input control {#va-static-choicelist__section_ezv_lbq_11c}

Note:  
Asset library controls may display and function differently in other channels.  
{#va-static-choicelist__table_rc5_cp5_zzb__entry__2}

| Input properties | Static Choice list user prompt |
|-|-|
|   | Figure 1. Static Choice list prompt example |
[ ]

{#va-static-choicelist__table_rc5_cp5_zzb}

## Channel support {#va-static-choicelist__section_q1z_cj3_rsb}

{#va-static-choicelist__table_iw1_2j3_rsb__entry__3}

| Channel | Support | Constraints |
|-|-|-|
| Microsoft Teams | Supported | None |
| Slack | Not supported | Header cards aren't supported. When a choice list has three or fewer choices, Slack displays the list as buttons. |
| SMS Twilio | Supported | Header cards aren't supported. |
| WhatsApp | Not supported | Header cards aren't supported. The prompt or body text has a maximum limit of 1,024 characters. For list buttons: * Each button label can have a maximum of 24 characters. * Only 10 list buttons are visible at a time. * If there are more than 10 buttons, the system automatically uses pagination to show additional options. {#va-static-choicelist__ul_trk_lsr_yhc} |
| Google Chat | Supported | None |
[Table 1. Channel support for the Static Choice user input control]

{#va-static-choicelist__table_iw1_2j3_rsb}