Assistant Designer Asset library

  • Release version: Australia
  • Updated April 20, 2026
  • 6 minutes to read
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    Summary of Assistant Designer Asset library

    The Assistant Designer Asset library in Virtual Agent Designer provides a centralized page listing all LLM assets and NLU/Keyword topics. It enables ServiceNow customers to view, manage, create, and test conversational assets such as topics, subflows, actions, custom skills, AI agents, and agentic workflows. This page becomes more powerful when the Now Assist Topics skill is activated, offering an updated user interface and enhanced capabilities.

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    Key Features

    • Navigation Header Bar: Offers quick access to assistants, the asset library, analytics, open topic tabs, and user preferences. Tabs can be grouped by application scope for easier management.
    • Topic List Controls: Allows filtering between LLM and NLU/Keyword topics, selecting specific assistants to filter assets, and testing assistant topics via Standard, Enhanced, or Premium Chat options depending on configuration. Users can create new topics, subflows, actions, custom skills, AI agents, and agentic workflows. Search, filter, refresh, and column editing tools help manage the topic list efficiently.
    • Topic Records List: Displays detailed lists of assets and topics with columns such as Name, Type, Status, Active state, Last Modified date, and Description. Users can manage visibility, promotion, discoverability, and active status of each asset. Additional options include editing conversational settings, removing assets from assistants, or deleting topics.
    • Side Panel: A collapsible panel showing recently opened topics, recent updates by users, and helpful resources. It provides quick navigation to recent work and access to localization insights, documentation, and migration tools for NLU topics to LLM when Now Assist is enabled.

    Practical Benefits for ServiceNow Customers

    • Streamlines management of conversational AI assets within Virtual Agent Designer, centralizing control over LLM and NLU topics.
    • Supports creation and organization of diverse asset types including custom skills and AI agents, enhancing the flexibility of virtual agent design.
    • Enables testing of assistants with multiple chat experiences to ensure quality and alignment with user needs.
    • Improves productivity with filtering, search, and tab management features for easier navigation and control over assets.
    • Facilitates better governance with options to activate, promote, and control visibility of assets, ensuring only relevant content is discoverable by end users.
    • Provides ongoing insights and resources to support continuous improvement and migration to advanced LLM-based capabilities.

    The Assistant Designer Asset library page lists all LLM assets and NLU/Keyword topics in Virtual Agent Designer. You can also create more topics, subflows, actions, custom skills, AI agents, and agentic workflows.

    Note:
    An updated Assistant Designer Asset library user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not activated, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    To navigate to Assistant Designer Asset library, select All > Conversational Interfaces > Virtual Agent > Designer.

    Figure 1. Asset library page
    Assistant Designer Asset library page with 4 highlighted sections. For more information, see the Options in the Asset library table.
    Table 1. Options in the Asset library
    Sections Fields and descriptions
    1. Navigation header bar Header bar for navigation and Assistant Designer settings.
    • Assistants: Select this tab to view and create LLM assistants.
    • Asset library: Select this tab while viewing a topic in the Virtual Agent Designer canvas to return to the Virtual Agent Asset library page.
    • Analytics: Select this tab to view the Virtual Agent Analytics page.
    • Topic tabs: Shows any open LLM assets and NLU/Keyword topics as navigation tabs. Hover over a tab to show its type and scope. Select the tab to view that asset or topic. Select the close icon Close icon. on a tab to close it.
      Note:
      If you close a topic with unsaved changes, a warning window opens. Select Cancel or Close without saving.
      If you open more tabs than your browser window can display, a drop-down tab holding the overflowing items appears on the header bar. Select the drop-down tab followed by the asset or topic that you want to view.
    • User preferences: Icon to access preferences and settings. Hover on the icon to see user name and roles. Select the icon to shows settings for the Virtual Agent Asset library view. Toggle Group tabs by app scope in the settings window to group or ungroup tabs by their application scope.
      Note:
      Each group of tabs has a random color when you group tabs by app scope.
      For more information on changing the scope, see Change the application scope for Virtual Agent Designer topics.
    2. Topic list controls Controls for filtering, managing, testing, creating, and deleting Virtual Agent topics.
    • LLM or NLU/keyword toggle switch: Use this switch to select between LLM or NLU/keyword discovery type topic lists.
      • LLM controls:
        • Select Assistant: Drop-down menu to filter topics associated with a given LLM assistant.
          Note:
          Hover over the tooltip icon (Tooltip icon.) to see information about the assistant you have selected from the drop-down menu.
        • Test Assistant: Opens the testing window for the topics that are associated with the assistant you selected.

          You can use three testing options: Standard Chat, Enhanced Chat, or Premium chat. 
If you configured either Enhanced Chat or Premium Chat for your instance, you can use that test option. 
If you configured both Enhanced and Premium chat, you can choose between the two. 
If you configured Standard Chat, you can choose from all three options.

          You can see which chat experiences an assistant has by checking Display experiences under the assistant's Settings tab. For more information on assistants and testing options, see Testing assistants and Display your chat assistant on a portal, channel, or mobile app.

          Note:
          If you have not filtered topics with Select assistant, the option Test in Now Assist panel appears in this drop-down menu. For more information on associating an LLM assistant with a topic, see Creating a Virtual Agent topic.
        • Create Asset: Button to create a new Virtual Agent topic. For more information, see Creating a Virtual Agent topic.
        • All assets: Button to view all LLM assets.
        • Topics: Button to view only basic LLM topics.
        • Subflows: Button to view only conversational subflows.
        • Actions: Button to view only conversational actions.
        • Custom skills: Button to view custom skills from Now Assist Skill Kit.
        • AI agents: Button to view list of AI agents. For more information, see Explore Now Assist AI agents.
        • Agentic workflows: Button to view list of Agentic workflows. For more information, see Now Assist agentic workflows.
      • NLU/Keyword controls:
        • ○ Test active topics: Button to test all active NLU/keyword topics.
        • Create topic: Button to create a new NLU/keyword topic. For more information, see, Creating a Virtual Agent topic.
    • Search icon Search icon.: Opens a field to enter a string to search for a match in the topic list. When you enter a string, the text is used as a condition in the Filter.
    • Filter icon Filter icon.: Opens a menu to add filtering conditions that contain a field, operator, and value(s). If you define a condition or enter a string using the Search button, you can remove it by selecting the delete condition Delete condition icon. icon.
    • Refresh list icon Refresh list icon.: Refreshes the currently defined list of topics.
    • Edit columns iconEdit columns icon.: Opens a menu to reorder or change the columns in the topic records list from their defaults.
    3. Topic records list List of all assets and topics available, filtered by list controls. Default columns include the following.
    • Name: Name given to the topic when created.
    • Type: Indicates the type of the topic.
    • Status: Indicates the status of the topic:
      • Draft
      • Published
      • Modified
    • Active: Indicates whether the asset or topic is Active or Inactive.
    • Last modified: Time and date when the topic was last modified.
    • Description: Short description entered when you create the topic. For more information, see Creating a Virtual Agent topic.
    • Promoted in: Lists the assistants in which the asset is promoted.
    • Show actions for this row Show actions for this row icon.: Icon to open a menu with the following options.
      • Visibility: shows options for the asset's visibility. A check mark appears next to any menu option when it is activated.
        Note:
        If the topic is inactive and you try to promote it or make it discoverable or visible, you see a message reading This asset must be active in order to be promoted, discoverable, or visible. Set the topic to Active to perform those actions.
        • Promoted: Option to toggle the topic's Promoted status. For more information, see Promote or demote LLM conversational subflows, actions, and topics in Assistant Designer.
        • Discoverable: Option to toggle the topic's Discoverable status. If you mark an asset as discoverable, the LLM assistant can find and use it when it matches the user query.
        • Visible: Option to toggle the topic's visibility to users.
        • Active: Option to toggle the topic's Active status.
        Note:
        System topics, setup topics, topic blocks, custom controls, and custom controls can't be made visible or discoverable.
      • Conversational Settings: Option to open a window with information on the asset.
        • Name: Name of the asset.
        • Asset type: Type of the asset.
        • Link to asset: Option to open a tab for the asset in Virtual Agent Asset library.
        • Description: Asset description used for topic discovery. This description is also shown in the asset's Properties tab and its Description value on the assets table on the Assistant Designer Asset library page.
        This option appears if you have selected LLM on the LLM and NLU/Keyword toggle switch. For more information, see Conversational settings for Assets in the Asset library.
      • Remove from assistant: Option to remove asset from an LLM assistant. You must first select an assistant from the Select assistant drop-down menu to filter assets. This option appears if you have selected LLM on the LLM and NLU/Keyword toggle switch.
      • Delete: Option to delete the topic.
        Note:
        If you select Delete, a dialog box opens. Select Delete to continue or Cancel to stop.
    4. Side panel Collapsible panel showing recently opened topics and helpful resources. Select the open or close panel icon / to toggle the panel open or closed.
    • Pick up where you left off: List of the last 3 topics you opened and when they were last updated. Select any from the list to open that topic.
    • Latest updates: List of the last 5 users to open a topic, along with the topic name and when it was last updated.
    • Resources: Links and features available for LLM or NLU topics. You can view localization insights, product documentation, and migrate NLU topics to LLM from here.
    Note:
    The Migrate topics to LLM option appears in the Resources section only if you have activated Now Assist in Virtual Agent.