---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Virtual Agent API

# Virtual Agent API {#ariaid-title1}

* Release version: Australia
* 
* Updated December 16, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

## Get started with ServiceNow
Virtual Agent API {#virtual-agent-api-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Virtual Agent and its features.](https://www.servicenow.com/docs/58Y5lEiQZj9oRO9iLjhTmw "Use the ServiceNow Virtual Agent API app to integrate any chat interface or a bot with ServiceNow Virtual Agent or Agent Chat. The app is available from the ServiceNow Store.") | [ConfigureInstall and configure Virtual Agent.](https://www.servicenow.com/docs/eAmPMAwauskgvlLgt34BGw "Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.") |
| [UseUse Virtual Agent.](https://www.servicenow.com/docs/jPkD_Nzfk~Z7Hf1lr1N5lA "Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces. You can also use Virtual Agent as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.") | [ReferenceGet additional information about Virtual Agent.](https://www.servicenow.com/docs/uLqZ7J2mLLl7GQuWETkKCg "Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.") |
[ ]

{#virtual-agent-api-landing-page__table_sy2_rf4_qhc}
* **[Exploring Virtual Agent API](https://www.servicenow.com/docs/58Y5lEiQZj9oRO9iLjhTmw)**   
  Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
* **[Configuring Virtual Agent API](https://www.servicenow.com/docs/eAmPMAwauskgvlLgt34BGw)**   
  Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
* **[Using Virtual Agent API](https://www.servicenow.com/docs/jPkD_Nzfk~Z7Hf1lr1N5lA)**   
  Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces. You can also use Virtual Agent as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
* **[Virtual Agent API reference](https://www.servicenow.com/docs/uLqZ7J2mLLl7GQuWETkKCg)**   
  Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.