Virtual Agent

Unlock your enterprise productivity with ServiceNow® Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

• Foundation: AI basics to deliver insights
• Advanced: AI to boost productivity across relevant use cases
• Prime: Act autonomously with all AI assets, and create your own

For more information, see ServiceNow product tiers.

Get started with ServiceNow AI Platform Virtual Agent

Select a tile to get started.

Explore Learn how employees, customers, and agents use Virtual Agent.	ActivateActivate Virtual Agent.	Plan and configure Plan and configure your Virtual Agent implementation.
Build and deploy Design and build automated conversations and reusable topic components.	Integrate and maintain Extend Virtual Agent capabilities by integrating with other applications.	Analyzing Virtual Agent performanceAnalyze and improve Virtual Agent interactions using insights into conversational data.
ReferenceGet Virtual Agent Designer interface descriptions and Virtual Agent technical details.

Get started with Virtual Agent for specific businesses

To explore Virtual Agent for IT Service Management, Customer Service Management, or HR Service Delivery, select a business tile to learn more.

Virtual Agent for IT Service Management Predefined Virtual Agent topics to help your employees complete common IT-related tasks.	Virtual Agent for Customer Service Management Predefined Virtual Agent topics to help your customers complete common self-service tasks.	Virtual Agent for HR Service Delivery Predefined Virtual Agent topics to help your employees complete common HR-related tasks.	Virtual Agent for Workplace Service Delivery Predefined Virtual Agent topics to help your employees complete common workplace-related tasks.
Virtual Agent for Field Service Management Predefined Virtual Agent topics to help your customers complete common field service management tasks.	Virtual Agent for Project Portfolio Management Predefined Virtual Agent topics to help your customers complete common Project Portfolio Management tasks.	Virtual Agent for Legal Service Delivery Predefined Virtual Agent topics to help your customers complete common legal-service tasks.

Additional resources

• Virtual Agent and Natural Language Understanding (NLU) community forum
• Conversational Interfaces Academy

Note:

We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.