---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# WhatsApp Cloud API provider properties

# WhatsApp Cloud API provider properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use provider properties to customize the behavior of the Conversational Integration with Conversational Integration with WhatsApp (WhatsApp Cloud API) application.
{#whatsapp-cloud-api-provider-properties__entry__3}

| Property | Description | Default value |
|-|-|-|
| time_format | Controls the time format used in WhatsApp messages. Accepted values are <kbd class="ph userinput">12</kbd> (12-hour clock with a.m./p.m., for example 2:30 p.m.) or <kbd class="ph userinput">24</kbd> (24-hour clock, for example 14:30). | 24 |
| date_format | Controls the date format used in WhatsApp messages. Supported formats: <kbd class="ph userinput">MM/DD/YYYY</kbd>, <kbd class="ph userinput">DD/MM/YYYY</kbd>, <kbd class="ph userinput">YYYY-MM-DD</kbd>. | DD/MM/YYYY |
[Table 1. WhatsApp Cloud API provider properties]

**Related tasks**   

* [Configure WhatsApp Cloud API provider properties](https://www.servicenow.com/docs/6c9sSL8ZRSdPaiHPbi22mQ "You can customize the behavior of the Conversational Integration with WhatsApp (WhatsApp Cloud API) application by configuring its provider properties.")