Activate AI Search

  • Release version: Australia
  • Updated April 5, 2026
  • 1 minute to read

    • Activate AI Search to enable conversational search capabilities in ServiceNow Otto for Core Business Suite (CBS).

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > AI Search > AI Search Status.
    2. Select Request AI Search.

      A message confirms that the AI Search activation request has been submitted.

      Note:
      AI Search activation is processed in the background.
    3. Navigate again to All > AI Search > AI Search Status.
      When activation is complete, the status indicates that AI Search is ready.

      For more information about the AI Search, see AI Search.