Create New Knowledge Base form

  • Release version: Australia
  • Updated July 28, 2026
  • 1 minute to read
  • Describe the fields on the Create New Knowledge Base form to configure knowledge base settings.

    Table 1. Create New Knowledge Base form
    Field Description
    Knowledge Base Name of the knowledge base.
    Disable commenting Option to prevent users from adding comments to knowledge articles.
    Disable suggesting Option to prevent users from suggesting knowledge articles.
    Disable category editing Option to prevent users from editing knowledge article categories.
    Disable rating Option to prevent users from rating knowledge articles.
    Disable mark as helpful Option to prevent users from marking knowledge articles as helpful.
    Publish flow Workflow for publishing knowledge articles.
    Retire flow Workflow for retiring knowledge articles.
    Active Option to make the knowledge base active.
    Checklist Checklist associated with the knowledge base.
    Description Brief description of the knowledge base purpose.
    Set default knowledge field values Default field values for knowledge articles in this knowledge base.
    Release version Version number for the knowledge base release.
    Attachment Placeholder to add a the knowledge base file.