---
sourceDocument: Brazil Core Business Suite
sourceDocumentLink: https://www.servicenow.com/docs/r/core-business-suite

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Core Business Suite

ft:clusterId :

    - cbs

bundleId :

    - cbs

workflow :

    - Core Business Suite


---

# Enhanced Requests Experience in Core Business Suite

# Enhanced Requests Experience in Core Business Suite {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Enhanced Requests Experience in Core Business Suite gives employees a single place to view, track, and manage requests across departments, including Health and Safety and Finance.

The Enhanced Requests Experience is available in Core Business Suite (CBS) through the Employee Center portal. It consolidates requests from multiple departments into a single, organized view so employees can find and act on their requests without switching between
portals.{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-1}

## Enhanced My Request experience overview {#enhanced-my-request-cbs__enhanced-my-request-cbs-overview}

The Enhanced Requests Experience segments
requests by type using a multiple-tab interface. The default tabs, For you and For others, display requests based on the
employee's role and relationship to the request. Admins can configure additional tabs to meet
organizational requirements.{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-2}

Key capabilities include:{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-3}

* Card view and list view toggle for flexible request display.
* Filter options such as Request Type, State, and Location to narrow results.
* Drafts tab to save requests before submission.
* Pagination when the number of requests exceeds 15 per page.
* Responsive view with a Show more option for filters that exceed the page length.

{#enhanced-my-request-cbs__ul_enhanced-my-request-cbs-caps}  
Note:  
You must be on Employee Center version 38.0 or later, or have upgraded to the Australia release, to use the Enhanced Requests Experience.

## Experience by persona {#enhanced-my-request-cbs__enhanced-my-request-cbs-personas}

The Enhanced Requests Experience adapts to
different user roles within CBS.{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-4}
{#enhanced-my-request-cbs__table_enhanced-my-request-cbs-personas__entry__2}

| Persona | Requests visible |
|-|-|
| Employee | * Requests created for themselves. * Requests created by others on their behalf. * Requests associated with their work location, when configured. {#enhanced-my-request-cbs__ul_enhanced-my-request-cbs-emp} |
| Manager | * Requests created on behalf of the team. * Requests created by others for the team. * Requests associated with their work location, when configured. {#enhanced-my-request-cbs__ul_enhanced-my-request-cbs-mgr} |
| Executive assistant | Requests created on behalf of others. |
[Table 1. Request visibility by persona]

{#enhanced-my-request-cbs__table_enhanced-my-request-cbs-personas}

## Health and Safety support {#enhanced-my-request-cbs__enhanced-my-request-cbs-hs}

The Enhanced Requests Experience in CBS includes support for Health and Safety
requests. Employees can submit and track Health and Safety inquiries --- such as questions
about procedures, training, or return-to-work policies --- directly from the CBS employee portal.{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-5}

Health and Safety requests appear alongside requests
from other departments in the unified request view. Default configurations for Health and
Safety include standard notifications and intake forms that activate automatically during
installation. For more information, see [Health and Safety default configurations](https://www.servicenow.com/docs/8KuX9YnDsDunTBV~dTq67A "Details of the default configurations for Health and Safety.").{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-6}

## Finance support {#enhanced-my-request-cbs__enhanced-my-request-cbs-finance}

The Enhanced Requests Experience in CBS also supports Finance business unit (BU) requests. Employees can
submit general finance inquiries targeted to the finance department and track them alongside
requests from other departments.{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-7}

Default configurations for Finance include standard
notifications and intake forms that activate automatically during installation. For more
information, see [Finance default configurations](https://www.servicenow.com/docs/7DNnqprVjXy8w3s~hVdGpA "Details of the default configurations for Finance.").{#enhanced-my-request-cbs__enhanced-my-request-cbs-para-8}

## Related information {#enhanced-my-request-cbs__enhanced-my-request-cbs-related}

* [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US)
* [Opt in to the enhanced Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=opt-in-emre&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US)
* [Employee requests page](https://www.servicenow.com/docs/access?context=employee-center-requests-page-configuration&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US)
* [Employee support areas](https://www.servicenow.com/docs/~H416GI8~UzlFRZfmVUxIw "The employee support services in the Core Business Suite help you set up a simplified employee journey in your organization.")
{#enhanced-my-request-cbs__ul_enhanced-my-request-cbs-related}