Now Assist for Core Business Suite

  • Release version: Australia
  • Updated March 22, 2026
  • 3 minutes to read
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    Summary of Now Assist for Core Business Suite

    Now Assist for Core Business Suite is a guided conversational tool designed to support administrators during the configuration of the Core Business Suite. It offers a chat-based interface that helps drive setup completion by providing next-step recommendations, tracking progress, and assisting with error resolution—all from a single, centralized panel. This tool maintains context across configuration steps and adapts dynamically to the current system state to streamline the setup process.

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    Key Features

    • Conversational Setup Guidance: Provides an interactive, chat-driven experience that guides administrators through business unit setup with contextual awareness of completed steps and current configurations.
    • Dynamic Recommendations: Suggests the next best setup action based on the current configuration state, helping to prioritize tasks like intake form creation, role assignments, and notification setup.
    • Error Resolution: Offers contextual guidance and possible corrective actions when setup steps encounter issues to help maintain progress without delays.
    • Multi-Business Unit Support: Enables configuring multiple business units within a single guided flow in the Configuration Console.
    • Agentic Workflow Capabilities: Facilitates configuration tasks such as creating and editing groups, roles, and notifications, as well as bulk uploading and editing records through the conversational interface.

    AI Capabilities and Limitations

    The solution leverages generative AI and machine learning to provide intelligent, context-aware assistance. However, because AI predictions are based on data patterns and evolving technologies, outputs may occasionally be inaccurate or incomplete. Customers are advised to apply human oversight, thoroughly test configurations, and avoid exclusive reliance on AI-generated guidance, especially in critical environments.

    Data Processing and Privacy

    Configuration data is transmitted from customer instances to a centralized ServiceNow environment, potentially involving third-party cloud providers like Microsoft Azure. ServiceNow manages this data according to its internal policies and compliance standards. Customers can opt out of data collection used to improve AI capabilities at any time through available settings.

    Support and Troubleshooting

    Customers can access assistance through the ServiceNow Community focused on AI and Intelligence, search the Known Error Portal for related issues, or contact Customer Service and Support directly for help with Now Assist for Core Business Suite.

    Now Assist for Core Business Suite supports administrators during Core Business Suite configuration through a guided conversational experience. It can help drive setup completion by displaying next actions, tracking configuration progress, and assisting with error resolution from a single chat interface.

    Now Assist for Core Business Suite overview

    Now Assist for Core Business Suite overview describes how the conversational setup experience is implemented using Now Assist panel, AI agents, skills, and tools. Now Assist maintains context across setup steps and reflects the current system state to help guide configuration activities through a structured conversational flow.

    Now Assist for Core Business Suite conversational flow

    Now Assist for Core Business Suite conversational flow guides administrators through Core Business Suite setup using an interactive, chat‑based experience. The conversational flow provides context-based recommendations, displays default configurations, and dynamically triggers setup tasks such as intake form creation, role assignment, and notification configuration. This guided approach can help reduce setup effort and might enable faster completion of Core Business Suite business unit configurations.

    The flow adapts based on completed steps and current configuration status, helping administrators move through the setup in a logical sequence.

    AI Skills

    The following AI skills are available in Now Assist for Core Business Suite:

    • Next Best Action: Identifies the next setup task based on the current configuration state. Recommendations update as the setup progresses and additional configuration steps are available.
    • Error Resolution: Provides contextual guidance when a configuration step doesn’t complete successfully. The skill displays possible actions that might help address common setup issues and continue the setup process.

    AI capabilities

    The following generative AI capabilities are available in Now Assist for Core Business Suite:

    • Conversational Setup Guidance: Guides administrators through Core Business Suite business unit setup steps using the Now Assist panel conversational interface.
    • Contextual Awareness: Maintains awareness of completed setup steps and installed business units, enabling administrators to continue configuration from the current setup state.
    • Dynamic Recommendations: Displays the next configuration step based on the current setup state.
    • Multi–Business Unit Support: Supports configuring multiple business units from a single guided setup flow in the Configuration Console.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data about workplace requests (e.g. reservations). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.

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