---
sourceDocument: Australia Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-relationship-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Relationship Management

ft:clusterId :

    - crm

bundleId :

    - crm

workflow :

    - CRMI


---

# CRM products

# CRM products {#ariaid-title1}

* Release version: Australia
* 
* Updated April 30, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow CRM products to manage customer interactions, service requests, field operations, and order fulfillment across the full customer lifecycle. Whether you are starting or expanding a CRM implementation, learn
more about the available products, features, and workflows that can help your organization deliver consistent, connected customer experiences.

## CRM products {#crm-product-portfolio__section_svs_gxc_1fc}

|-|-|-|
| [Customer Service Management Manage customer cases, resolve problems, and track interactions across multiple channels.](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | [Field Service Management Manage work orders, assets, or locations, and dispatch agents to perform field work.](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | [Sales CRMManage your sales cycle, including lead and opportunity management, quote generation, order management, contract renewals, and invoicing.](https://www.servicenow.com/docs/access?context=order-mgt-overview&version=australia&pubname=australia-order-management&ft:locale=en-US) |
[ ]

{#crm-product-portfolio__table_x5b_bxc_1fc}

## Industry products {#crm-product-portfolio__section_z23_5lp_cfc}

|-|-|-|
| [Financial Services Help financial institutions deliver convenient experiences that build customer loyalty.](https://www.servicenow.com/docs/access?context=fso-overview&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) | [Healthcare and Life Sciences Move information and work across healthcare organizations so providers, payers, and life science companies can provide excellent patient care.](https://www.servicenow.com/docs/access?context=hcls-overview&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) | [Manufacturing Commercial OperationsIntegrate people, process, and technology into a system of action across the manufacturing value chain.](https://www.servicenow.com/docs/access?context=manufacturing-overview&version=australia&pubname=australia-manufacturing&ft:locale=en-US) |
| [Public Sector Enable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&version=australia&pubname=australia-government-industry&ft:locale=en-US) | [Retail Enhance the efficiency of retail operations through optimized processes and tools.](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&version=australia&pubname=australia-retail-industry&ft:locale=en-US) | [Telecommunications, Media, and Technology Unite ordering and assurance on one platform for a seamless experience and visibility for communications service providers.](https://www.servicenow.com/docs/access?context=telecom-media-tech-landing&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) |
[ ]

{#crm-product-portfolio__table_iwv_lpv_klb}