CRM products

Use the ServiceNow CRM products to manage customer interactions, service requests, field operations, and order fulfillment across the full customer lifecycle. Whether you are starting or expanding a CRM implementation, learn more about the available products, features, and workflows that can help your organization deliver consistent, connected customer experiences.

CRM products

Customer Service Management Manage customer cases, resolve problems, and track interactions across multiple channels.

Field Service Management Manage work orders, assets, or locations, and dispatch agents to perform field work.

Sales CRMManage your sales cycle, including lead and opportunity management, quote generation, order management, contract renewals, and invoicing.

Industry products

Financial Services Help financial institutions deliver convenient experiences that build customer loyalty.	Healthcare and Life Sciences Move information and work across healthcare organizations so providers, payers, and life science companies can provide excellent patient care.	Manufacturing Commercial OperationsIntegrate people, process, and technology into a system of action across the manufacturing value chain.
Public Sector Enable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.	Retail Enhance the efficiency of retail operations through optimized processes and tools.	Telecommunications, Media, and Technology Unite ordering and assurance on one platform for a seamless experience and visibility for communications service providers.