Integrate Customer Service Management with Adobe Experience Manager

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Deliver a pre-integrated web experience for external customers by using ServiceNow components in Adobe Experience Manager (AEM).

    Before you begin

    Role required: admin

    About this task

    This task provides the general steps to integrate Customer Service Management and Knowledge Management capabilities with AEM.

    Procedure

    1. Install the ServiceNow Components for AEM package on your AEM instance.
      You can download the package by using the direct download URL or accessing the package at https://experience.adobe.com/downloads. For more information, see Experience Cloud Software Distribution in the Adobe Help Center.
    2. Configuring authentication settings for ServiceNow services and components in AEM.
    3. Configuring integration settings for ServiceNow services and components in AEM.