---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Business location plugin

# Activate the Business Location plugin {#ariaid-title1}

Release version: Brazil  
Updated October 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Business Location plugin to manage customer service for business locations.

## Before you begin

Role required: admin

## About this task

The Business Location plugin (com.snc.business_location) enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, brokers, agencies, and dealerships. Activating the Business Location plugin (com.snc.business_location) automatically activates the Service Organization plugin (com.snc.service_organization). It enables support for internal and external entities in your customer service structure, such as branches, stores, franchises, and dealerships.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Business Location plugin (com.snc.business_location).
3. Select Activate.
{#activate-business-location__steps_vb4_sfz_pgb}
**Related tasks**   

* [Activate customer household data model](https://www.servicenow.com/docs/gGCmSe5XSwPCzjCmFAuIvQ "Activate the Customer Household Data Model plugin to manage customer service for households.")

*[\>]: and then