Activate Case Action Status

Release version: Australia

Updated March 12, 2026

1 minute to read

Activate the Case Action Status application to use the case action status feature. You can install the Case Action Status application (com.snc.csm_action_status) if you have the admin role.

Before you begin

Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
Review the Customer Service Case Action Status application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

About this task

Case action status provides a Customer Service-specific application of the Action Status Automation feature, which tracks blocking tasks created for customer service cases and updates the action status indicators.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Customer Service Case Action Status application (com.snc.csm_action_status) using the filter criteria and search bar.

You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

A list of the versions available to you are displayed.
Select a version from the list and select Install.

In the Review Installation Details dialog box, any dependencies installed with your application are listed.
If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
Optional: If demo data is available and you want to install it, select the Load demo data check box.
Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
Select Install.