Activate Customer Central

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Customer Central plugin to use Customer Central.

    About this task

    Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) is activated with the CSM Configurable Workspace application (com.snc.uib.csm_agent_workspace). The CSM Configurable Workspace application is activated with the Customer Service plugin (com.sn_customerservice).

    Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.sn_csm_customer_central.
    3. Select Activate.
      Note:
      To use Customer Central demo data, activate the Customer Service Management Demo Data (com.snc.customerservice.demo) plugin.