Activate customer household data model

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Customer Household Data Model plugin to manage customer service for households.

    Before you begin

    Role required: admin

    About this task

    The Customer Household Data Model plugin (com.snc.household) enables you to create households, define the members of a household, and identify relationships between household members. This plugin automatically activates the Customer Service Base Extension Entities plugin (com.snc.cs_base_extension), which provides granular access control through relationships, user profile attributes, and roles.

    Note:
    Starting with the Australia release, the Household family plugin (com.snc.household) has been migrated to the ServiceNow Store as a standalone application. Any new enhancements to this application are delivered through the Household store app. This change provides improved packaging, versioning, and deployment flexibility for business-to-consumer (B2C) implementations that require household relationship management.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the Customer Household Data Model plugin (com.snc.household).
    3. Select Activate.