---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate guided onboarding in Playbook content items

# Activate guided onboarding in Playbook content items {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllPlaybook ExperiencePlaybook Content Items.
2. Select New Guided Onboarding Request.
3. Select Edit.
4. Select the Active check box.
5. Select Update.

*[\>]: and then