---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate event management customer service operation

# Activate Proactive Customer Service Operations with Event Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Proactive Customer Service Operations with Event Management plugin to
use Proactive Customer Service Operations with Event Management.

## Before you begin

Role required: admin

## About this task

Proactive Customer Service Operations with Event Management is only available for
customers who are licensed for the Customer Service Management application.

To activate Proactive Customer Service Operations with Event Management, activate the
Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
This plugin is not active by default.  
Note:  
This is a ServiceNow Store plugin. You must install this plugin separately from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Activating this plugin also activates the Proactive Customer Service Operations
(com.snc.proactive_cs_ops) and Event Management (com.glideapp.itom.snac)
plugins.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.proactive_cs_itom.
3. Click Activate.
{#activate-proactive-EM__steps_vb4_sfz_pgb}

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