---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add group members to a business location

# Add group members to a business location {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enroll or add group members to a business location to create a dedicated group or team focused on specific cases.

## Before you begin

Role required: admin  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsBusiness LocationsInternal Business Locations.
2. Select the internal business location from the list that you want to add group members to.

3. In the Members related list, select Edit.

4. Add the users from the associated group to the Members List.
5. Select Save.

## Result

The member is successfully added to the assignment group. Based on your requirement, you can keep adding more members to the group and assign them a dedicated task.

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