Add group members to a business location

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enroll or add group members to a business location to create a dedicated group or team focused on specific cases.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Customer Service > Service Organizations > Business Locations > Internal Business Locations.
    2. Select the internal business location from the list that you want to add group members to.

    3. In the Members related list, select Edit.

    4. Add the users from the associated group to the Members List.
    5. Select Save.

    Result

    The member is successfully added to the assignment group. Based on your requirement, you can keep adding more members to the group and assign them a dedicated task.