---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to an internal organization

# Add staff members to an
internal
organization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add users as staff members to an
internal
organization (formerly internal
business
location) to support accounts, contacts, consumers, and
households.

## Before you begin

Role required: admin, sn_customerservice_manager,
sn_customerservice.svc_location_manager,
sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager

## About this task

You can add internal users with the snc_internal role as staff members to an internal organization.

* Administrators and customer service managers can add staff members to any business organization (formerly business location).
* Location managers can add staff members to the business locations that they have access to.
{#add-user-internal-bus-location__ul_klt_yzz_2mb}  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceBusiness OrganizationsInternal Organizations.
2. Select the desired internal organizations record.
3. Select the Register Member related link to open the Register Member at Internal Organization (formerly Register Member at Internal Business Location) record.  
   Use the record to register new location staff or transfer existing internal or external staff between locations managed by the Location Manager, and assign responsibilities accordingly.
4. On the form, fill in the fields.  
   {#add-user-internal-bus-location__table_j3n_psh_12c__entry__2}

   | Field | Description |
   |-|-|
   | Internal Organization | The automatically generated internal organization. |
   | Member | Field used to select an internal staff member from the list of service organization internal staff record. |
   | Member Type | Field used to assign responsibility for the member selected at the business organization. To learn more about responsibilities, see [Assign responsibilities](https://www.servicenow.com/docs/OP6UZChBPAdSwAW6R5NcSQ "Use the responsibility data model to assign responsibilities to an organization member."). |
   [Table 1. Register Member at Internal Organization form]

   {#add-user-internal-bus-location__table_j3n_psh_12c}
5. Select Submit.  
   A member record with the selected member, member type, and
   business
   organization is created.
   After a member type is selected, the member is assigned to a responsibility
   automatically.

*[\>]: and then