Integrating with Adobe Experience Manager

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Extend Customer Service Management and Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.

    When working with a website built on AEM, you can embed Customer Service Management and Knowledge Management capabilities related to customer service cases and knowledge articles respectively within the website. The integration with AEM provides the following advantages:
    • Use ServiceNow knowledge and case components on your branded websites built on AEM.
    • Ensure a unified and consistent experience for end users to access information when and where they need it.

    Supported AEM versions

    Beginning with AEM 6.5, you can add knowledge and case components to pages of your websites built on AEM and use pages available within the ServiceNow site in AEM as a reference to design your website content. For more information, see ServiceNow pages in Adobe Experience Manager, Display ServiceNow knowledge articles on an Adobe Experience Manager page, and Display ServiceNow cases on an Adobe Experience Manager page.

    ServiceNow Components for AEM package

    Install the ServiceNow Components for AEM package on your AEM instance. You can download the package by using the direct download URL or accessing the package at https://experience.adobe.com/downloads. For more information, see Experience Cloud Software Distribution in the Adobe Help Center.

    After you install the package, configure authentication and integration settings for ServiceNow services and components in AEM. For more information, see Configuring authentication settings for ServiceNow services and components in AEM and Configuring integration settings for ServiceNow services and components in AEM.