---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Analytics and reporting

# Analytics and reporting for Customer Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customer Service
Platform Analytics Solutions contain preconfigured dashboards with actionable data
visualizations to improve your business processes and quantify the value of
self-service.

[Customer Service Platform Analytics and Reporting Solutions](https://www.servicenow.com/docs/zNUU80PuEGuML5fXluzqaQ "Customer Service Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes.")
:   Customer Service
    Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes.

[Platform Analytic and Reporting Solutions for Self-Service Analytics for Customer Service](https://www.servicenow.com/docs/XeARi3YdYey10Saut_MbNw "Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.")
:   Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.