Analytics and reporting for Customer Service Management

Release version: Australia

Updated March 12, 2026

1 minute to read

Customer Service Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes and quantify the value of self-service.

Customer Service Platform Analytics and Reporting Solutions: Customer Service Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes.
Platform Analytic and Reporting Solutions for Self-Service Analytics for Customer Service: Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.