Customer Portal Usage dashboard

Release version: Australia

Updated March 12, 2026

1 minute to read

The Customer Portal Usage dashboard enables you to understand the user usage of portals by presenting an aggregate count of sessions created every month.

These sessions don’t represent individual users. For example, if you access the portal on two different days, it counts as two separate sessions. For more information about how an aggregate session is counted, see Self-service usage calculation.

You can access the dashboard by navigating to All > Self Service > Dashboards. On the dashboard page, search and select Customer Portal Usage.

To access more detailed information, place your mouse device over any of the graphical reports. These graphs can be saved as PNG or JPEG files, enabling you to add them to emails or include them in your presentations. Additionally, all graphs can be updated to display the current data. An example of the dashboard layout is shown in the following image.

Note:

The Customer Portal usage tab is available when the Customer Service (com.sn_customerservice) plugin is activated.

Customer portal usage dashboard. For descriptions of the reports included on this dashboard, see the Reports section that follows. — Figure 1. Customer portal usage dashboard

End user and roles


End user and goal	Required role
Administrator: Can edit the data Can view the dashboard	admin

Required definitions for Customer Portal Usage dashboard


Definitions	Description
DEFN1003689	Get all the guest portal session counts for yesterday. Frequency: Daily Note: Login pages are excluded from guest usage calculations.
DEFN1003690	Get all the bot portal session counts for yesterday. Frequency: Daily
DEFN1003691	Get all the external user portal session counts for yesterday. Frequency: Daily
DEFN1003724	Get aggregated chargeable external portal sessions for last month. Frequency: Monthly