---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve requests

# Approve a change request, or registration request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the snc_external role can view and approve registration requests and change requests from the Customer Service Portal.

## Before you begin

Role required: snc_external

## About this task

A registration request or a change request may require approval from another employee within the same organization. For details on registration request, see [Customer contact self-registration](https://www.servicenow.com/docs/XNhZ3ffw0AGHjoX7Lv4zrg "The self-registration feature enables new customer contacts to submit registration requests through the customer portal.").

## Procedure

1. In the Customer Service Portal header, click NotificationView all notifications.
2. Select a record in the Approvals section of the Notifications page.  
   The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.
3. **Optional:** Select a requested item at the bottom of the Request form to view the details in a pop-up window.
4. Select Approve.  
   The system makes the following updates:
   * The record status is set to Approved.
   * The record status is displayed after the record number in the Related Records widget on the Case form.
   * The record status is added to the Case form.
     * If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the Additional comments field.
     * For other approvers, the change in status is added to the Work notes field.
     {#approve-request-from-cust-portal__ul_xx2_m4b_3kb}
   * The approval record is updated in the Approval table.
   {#approve-request-from-cust-portal__ul_qt3_qnb_3kb}
**Related tasks**   

* [View the status of a request, change request, or registration request](https://www.servicenow.com/docs/rx4jIo0C838P5EHQZWtYOQ "Users with the snc_external role can view the status of requests and change requests from the Customer Service Portal.")

*[\>]: and then