Approve a service contract

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Approve a service contract for a customer account.

    Before you begin

    Role required: sn_customerservice_manager or admin

    Procedure

    1. Navigate to All > Self-Service > My Approvals.
    2. Select a contract for review from the Approvals list that has a state of Requested.
    3. Review the contract details in the summary at the bottom of the approval form.
    4. Add review comments to the Comments field.
    5. Click one of the following options.
      OptionDescription
      Approve The review state changes to Approved on the Approvals list.
      Reject The review state changes to Rejected on the Approvals list. If you reject a contract, you must enter a rejection reason in the Comments field.