Associate guidances for different failure codes

Associate guidances to paths with different failure code conditions.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

About this task

Procedure

1. Associate a guidance to the 200 path.
   1. Select Add node in the 200 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter Reassign this case.
   4. In the Guidance field, select the Reassign case guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon () next to the field and selecting a guidance input from the list.
   6. Select Save and close.
2. Associate a guidance to the 300 path.
   1. Select Add node in the 300 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter Create a work order.
   4. In the Guidance field, select the Create work order guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon () next to the field and selecting a guidance input from the list.
   6. Select Save and close.
3. Associate a guidance to the 500 path.
   1. Select Add node in the 500 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter Assign an IT technician.
   4. In the Guidance field, select the Assign IT technician guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon () next to the field and selecting a guidance input from the list.
   6. Select Save and close.

Result