---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate multiple install base items to a case

# Associate multiple install base items to a case {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the Customer Service Management application, you can associate one or more related install base items to a case to access all items associated with the parent install base item.

## Before you begin

Role required: sn_customerservice_manager and admin

## Procedure

1. Navigate to AllCustomer ServiceCasesAll.
2. Open the case that you want to associate the multiple install base items to.
3. Open the Affected Install Base Items related list.
4. Select Edit.
5. From the existing list of install base items in the Collection box, select the install base that you want to add by selecting the right arrow.  
   The install base that you select is displayed in the Affected Install Base Items List box.
6. Select Save.
{#associate-multiple-install-base-items-case__steps_klw_dfm_fwb}
**Related tasks**   

* [Create an install base item](https://www.servicenow.com/docs/vc1OrxS~txU5KFBJQXCF4g "Create an install base item in the Customer Service Management application that represents the instance of the product that has been configured for a customer. The install base item enables you to track all the purchases that were made by a customer.")

*[\>]: and then