Auto-dismiss alerts in CSM Configurable Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • In CSM Configurable Workspace, alerts automatically dismiss after a set time to reduce alert fatigue and help agents stay focused. By default, Info, Low, and Moderate alerts dismiss after 5 seconds, while Critical and High alerts remain persistent until manually dismissed. Admins can customize the auto-dismiss behavior and timer duration for each alert level.

    Admins can configure auto-dismiss alert behavior at the experience level either using UI Builder or UX Page Properties. This configuration provides control over timer duration and display options. Agents view alerts based on the configuration created by the admin.

    Role required: admin

    You can either configure this feature using UI Builder or UX Page Properties, depending on your preference.

    Configuring using UI Builder:
    1. Navigate to All > Now Experience Framework  > UI Builder.
    2. Select the CSM/FSM Configurable Workspace experience.
    3. In the top-right corner, select View experience settings.
    4. Scroll to the Configurable alerts section.
    5. For each alert level, modify the Auto-dismiss check box as needed. Info, Low, and Moderate alerts are enabled by default.
    6. In the Timeout (seconds) column, enter the duration for which the alert should remain visible. The default is 5 seconds.
    7. Configure the following display options.
      • Show time label: Shows a countdown timer on the alert. This option is enabled by default.
      • Expand alert content by default: Automatically expands the alert content when it appears.
    8. Select Save.

    Configuring using UX Page Properties:

    1. Navigate to the UX Page Properties list by entering sys_ux_page_property.list in the application navigator.
    2. In the Name column, search for the alert_auto_dismiss_config property.
    3. Select the property name to open the UX page property form.
    4. In the Value field, define the alert levels you want to configure. For example, add the following information to configure an info alert.
      Table 1. Configure an info alert
      Option Description
      info Identifies the alert level as an informational alert. Other levels include:
      • critical
      • high
      • moderate
      • warning
      • low
      enabled Turns on auto-dismiss for the alert level. Set to true.
      timeout The duration for which the alert remains visible. The default value is 5 seconds. Info, Low, and Moderate alerts are enabled by default.
      showTimer Shows a visible countdown before the alert disappears. Set to true.
    5. Select Save.