---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Orders form

# Customer Orders form {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following table describes the fields available on the Customer Orders form.
{#business-portal-blsp-track-customer-order__table_blf_dsb_xfc__entry__2}

| Field | Description |
|-|-|
| Keyword Search | Search bar to filter customer orders using keywords like Order Number or Name. |
| Number | Unique identifier for each customer order. |
| Short description | Brief summary for the order. |
| Account | Customer account that is linked to the order. |
| Contact | Primary contact person for the order. |
| Channel partner | Channel partner associated with the customer order. |
| Order date | Date and time when the order was created. |
| Status | Current status of the order. |
[Table 1. Customer Orders form]

{#business-portal-blsp-track-customer-order__table_blf_dsb_xfc}
**Related tasks**   

* [Track customer orders on the Business Organization Support Portal](https://www.servicenow.com/docs/WNBJtRiO~CicxnmizFc~oQ "Enable your location staff to track customer orders for their business organizations (formerly business locations) using the Business Organization Support Portal (BOSP). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.")