---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Cancel a post case review

# Cancel a post case review {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Cancel a post case review that hasn't been approved, rejected, or no longer requested state.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to AllCase DigestMy Post Case Reviews.
2. Select and open a post case review that you want to cancel.
3. Select Cancel.  
   Note:  
   If the post case review state was awaiting approval, approvers are notified by email that the post case review has been cancelled and approval is no longer required.  
   The post case review document is now in Cancelled state.
{#cancel-pcr__steps_zff_q5l_plb}
**Related tasks**   

* [Re-open a post case review](https://www.servicenow.com/docs/8kwF8_~f5Pcgrv0oXVPi1A "Re-open an approved post case review document if you need to make changes or update information.")

*[\>]: and then