Cancel a post case review

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Cancel a post case review that hasn’t been approved, rejected, or no longer requested state.

    Before you begin

    Role required: sn_customerservice_manager or admin

    Procedure

    1. Navigate to All > Case Digest > My Post Case Reviews.
    2. Select and open a post case review that you want to cancel.
    3. Select Cancel.
      Note:
      If the post case review state was awaiting approval, approvers are notified by email that the post case review has been cancelled and approval is no longer required.
      The post case review document is now in Cancelled state.