Case line task form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The case line task form displays details about a case line task associated with a case line item on a case record.

    Table 1. Case line task form fields
    Field Description
    Number The automatically generated record number. The prefix for numbers from the Case Line Task table is CSLTASK.
    Parent case The parent case of the case line item.
    Account The name of the company that the parent case is opened for.
    Contact The name of the customer contact for the parent case.
    Case line The number of the case line item that the task is created for.
    State The state of the case line task:
    • Open
    • Closed
    Priority The priority of the case line task:
    • 1 - Critical
    • 2 - High
    • 3 - Moderate
    • 4 - Low
    Assignment group The assigned customer service agent group.
    Assigned to The agent assigned to the case line task.
    Subject The subject of the case line task.
    Description A longer, more detailed description of the case line task.
    Work notes list A list of users who are interested in the case task. These users receive a notification when work notes are added to the case task.
    Work notes Information about the case task and the steps taken to resolve it. Work notes are posted to the activity stream and are visible only to internal users.
    Additional comments Customer-viewable comments and information about the case task. Additional comments are posted to the activity stream.