Case management feature configuration

Understand the configuration of the Cases feature in Engagement Messenger to configure the field values.

Table 1. Cases feature configuration form

Field	Description
Title text	Title for the feature widget in the messenger.
Subtitle text	Description for the feature widget in the messenger.
Feature launch message	Text for the Case form launcher widget in the messenger. For example, if a user provides feedback to a knowledge article that it wasn't helpful, the messenger displays a widget to create a case. Clicking this widget launches a case form for the user to fill and submit.
Feature launch description	Description for the Case form launcher widget in the messenger.

Note:

The Case feature is not available for the guest users.

Figure 1. Cases feature widget

Figure 2. Cases feature launcher widget