Resume a customer contract

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Resume a customer contract and its child customer contract lines by creating an order on the CSM Configurable Workspace. By resuming a customer contract, you are restarting the services specified in that customer contract.

    Before you begin

    You can resume a customer contract when at least one of the associated root sold product is in Inactive, Canceled, or Suspended state. For product inventory records, you can resume a customer contract when the associated product inventory record is in Suspended state.

    Role required: sn_customerservice_manager and sn_ind_tmt_orm.order_agent.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. In the Contracts and Entitlements list, select Customer Contracts.
    3. In the Contracts and Entitlements - Customer Contracts list, select the customer contract.
    4. Select Resume.
    5. In the Resume customer contract window, in the Start date and time field, enter when you want to resume the customer contract.
    6. Add a reason for a resuming the customer contract in the Reason for resumption field.
    7. Select Resume.
      An order for resuming the customer contract is created.
    8. In the Order Line Items related list, double-click the State value of the parent order line and set it to Completed.
      The modifications are visible on the customer contract.

    Result

    The customer contract and all its associated child contract lines and entitlements are back in Active or Draft state, depending on the start date of the respective entity.