Clock-in and clock-out your work shift
Clock in and clock out your work shifts using CSM Agent Workspace. You can track your details, such as time attendance and time worked summary, to know how close you are adhering to your schedules.
Before you begin
Important:
To access the next generation of
the Workforce Optimization for Customer Service application, transition
to the Workforce Optimization for Customer Service application that is
available from the ServiceNow Store. You can now configure Workforce Optimization for Customer Service using the UI Builder. For more information see,
Workforce Optimization for
Customer Service.
Role required: sn_shift_planning.agent
About this task
The clock-in event is generated when you either login or set your status as Available in CSM Agent Workspace. The clock-out event is generated when you either logout from CSM Agent Workspace or set your status as Offline or Break.
Procedure
- Navigate to .
-
Click the Inbox icon.
- To clock-in your shift, set your status to Available.
- To clock-out from your shift, set your status to Offline or Break.