Activate Communities plugins

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Customer Communities plugin to use the Communities application.

    Before you begin

    Role required: sn_communities.admin

    About this task

    Communities is available for customers who are:
    • Licensed for the Customer Service Management application.
    • Licensed for HR Service Delivery.
    To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default.
    When you activate the Customer Communities plugin, the following plugins automatically activate:
    • External User Registration plugin (com.sn_external_user_register)
    • Communities plugin (com.sn_communities)
    • Gamification plugin (com.snc.gamification)
    • Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions)

    To activate Communities demo data, activate the Communities Demo Data plugin (com.sn_communities_demo).

    To activate the Communities dashboard, activate the Performance Analytics — Content Pack — Communities plugin (com.snc.pa.communities).

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.sn_communities.
    3. Click Install.
    4. Click Activate on the Activate Plugin pop-up window.