---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure content types for a forum

# Configure content types for a forum {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define which types of content to use in a particular forum and associate a workflow
so that content is reviewed before becoming visible to other community users.

## Before you begin

Role required: sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityAdministrationForums.
2. Click a forum.
3. In the Content Types related list, click New.
4. In the Content Types list, select a Content Type.
5. Select an Approval Flow.  
   If you signed up before the Zurich release you will see two fields, Approval Flow and Approval Workflow. You are recommended to set only one of them. The Approval Flow field setting takes precedence if both are set.
6. Click Submit.

## Result

The selected content type is added to the Content Types related list in the forum. The following secondary content types are automatically added when creating a primary content type.  
{#add-content-type-to-forum__table_nyk_lhb_t2b__entry__2}

| Primary content type | Secondary content type |
|-|-|
| Question | Answer |
| Blog, Document, Event, Video | Comment |
[Table 1. Content types included in a forum]

{#add-content-type-to-forum__table_nyk_lhb_t2b}

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