---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a forum user

# Create a forum user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create forum users, which you then use to define memberships to a
forum.

## Before you begin

Role required: sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

A forum user is a set of users and user groups. Forum users are reusable. Multiple forum users can be used in any given forum.  
Note:  
Before creating a forum user, check whether an existing forum user matches your requirements.

|-|-|
| Public | Public users can view the community without logging in. By default, public users have content_read access to questions and answers in public forums. |
| Registered | Users who have signed up to the community and accepted the Terms \& Conditions. Once logged in, their access to forum content depends on the permissions set up for each specific forum. |
| Custom | Specific users and user groups that are added as members to the current forum user. |
| Membership | A group of members who have joined a specific forum. Once logged in, their access to forums depends on the permissions set up for each specific forum. |
[Table 1. Types of forum user]

{#add-user__table_ayx_22h_xz}

## Procedure

1. Navigate to AllCommunityAdministrationForum Users.
2. Click New.
3. On the form, fill in the fields.  
   {#add-user__table_zfz_bfh_xz__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the user. |
   | Description | Description of the user. |
   | User type | Type of user. |
   [Table 2. Forum User form]

   {#add-user__table_zfz_bfh_xz}
4. Click Submit.  
   The forum user is created and added to the Forum Users list.
* **[Add members to a forum user](https://www.servicenow.com/docs/CYoNK8nE3bqZ7UqX9g~7IQ)**   
  Add members to a forum user. Members can be individual users or user groups.

*[\>]: and then