---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve forum memberships

# Approve forum memberships {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage forum membership approvals when registered community users request membership
to a forum.

## Before you begin

Role required: sn_communities.admin or sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

There are two ways of approving forum memberships.

## Procedure

1. Perform one of the following actions.
   * Navigate to CommunityForums.
     1. Choose a forum from the list that has been configured for membership.
     2. Click the Membership Approvals related list.
     {#approve-forum-memberships__ol_mny_rvf_v1b}
   * Navigate to Self-ServiceMy Approvals.
   {#approve-forum-memberships__choices_wt5_2vf_v1b}
2. Accept or reject the membership requests.  
   Only one approval is required for each task.  
   Once the task has been approved or rejected, an email notification is sent to the user.
{#approve-forum-memberships__steps_wlv_tjs_s1b}

*[\>]: and then