---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Ban a user

# Ban a user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can ban a user from creating or editing content, for example, a user can be
banned for posting inappropriate content.

## Before you begin

Role required: sn_communities.admin, sn_communities.moderation_admin, or
sn_communities.community_moderator  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityUser ProfileCommunity Profiles.
2. On the Community Profile, search the user in the Live Profile column.
3. Hover on the user and select the Preview icon (![Preview icon]()).
4. On the Community Profile window, select Open Record.
5. On the Community Profile page, select Ban User.  
   The user is banned. In the Community Profiles list, the value in the Banned column is set to true.

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