---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Revoke a user ban

# Revoke a user ban {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Revoke a user ban to allow a user to create and edit content again.

## Before you begin

Role required: sn_communities.admin, sn_communities.moderation_admin, or
sn_communities.community_moderator  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Perform either of the following actions.
   * Navigate to CommunityUser ProfileCommunity Profiles.
   * Navigate to CommunityModerationUsers Banned by Moderation.
   {#ban-user-revoke-ban__choices_o5m_kk3_d1b}
2. Click the Preview icon next to the user and then select Revoke User Ban.  
   The user ban is revoked. In the Community Profiles list, the value in the Banned column is set to false.
{#ban-user-revoke-ban__steps_ijj_jk3_d1b}

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